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Customer Reviews

Based on 38 reviews
97%
(37)
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3%
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C
Christopher
This last batch was not the same as the Jaws we originally encountered

This last batch was not the same as the Jaws we originally encountered. Please check that the beans or roasting recipe or chef has changed. It is a less pleasant cup of coffee. If the next order is not better, we may discontinue or subscription.

Hi Christopher,

Thank you for taking the time to share your honest feedback; we really value your subscription and your trust in us. After looking into this, we discovered that a recent batch of green coffee we received from the Congo had defects that unfortunately slipped past us until a couple of roasts and bags had already gone out. We suspect that your most recent subscription coffees came from one of those affected bags, which explains the difference you noticed in your Jaws Blend.

We’re immediately sending you the 2 replacement bag of Jaws, and we’re confident that it will reflect the consistent flavor profile you’ve come to know and enjoy. We’d love to hear your thoughts once you’ve had the chance to try it.

We sincerely apologize for this slip and appreciate your understanding as we work hard to maintain the quality you expect from us.

Warm regards,

Shayna & the Snowy Owl Coffee Roasters Team

A
Anonymous
❤️rich, fun flavor!

Love the rich, fun, flavor! 🥰. Only wish I could buy it locally again 😭!in North Andover!!!!

P
Peter
Great

Great

Thanks for the review Peter!

J
Jacob
Best coffee

Best coffee ever

Thanks Jacob! We love roasting it and sharing it with you and all our customers :)

A
Anonymous
Jaws Blend

My shipment arrived quickly, it was expertly packed, and the coffee as always is delicious! Thank you!

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